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Water utilities advise customers to act quickly to avert service turn-offs

Customers who have unpaid water and sewer bills with Prince William County Service Authority, Fairfax Water and Loudoun Water are reminded to establish payment plans immediately to avoid service disconnections and late fees.

Each utility offers payment plans for customers who have unpaid balances and provide information about other available assistance programs.

Throughout the pandemic, the three water utilities has taken steps to help customers experiencing financial hardships, such as expanding payment plan options and providing access to various assistance programs, including the COVID-19 Municipal Utility Relief Program (MURP).

Acording to a news release, the three utilities have distributed a combined total of $3.5 million in MURP funds to thousands of customers who have been unable to pay their water and sewer bills.

Virginia’s COVID-19 State of Emergency ended on June 30, 2021, and the statewide moratorium on utility disconnections expired on August 29. As a result, the three utilities are resuming their normal bill collection processes, including late fees and service disconnections.

“We understand the financial challenges water utility customers throughout Northern Virginia have faced during the COVID-19 pandemic and we are here to help,” said Calvin D. Farr J., Service Authority General Manager.  “We urge customers with overdue balances to contact their water provider so we can provide assistance options and help them avoid late fees and disruption to their water service.”

If you or someone you know needs assistance with paying an overdue balance, please contact the appropriate utility for your community:

Prince William County Service Authority
CALL: (703) 335-7950, Monday-Friday, 8 a.m. - 5 p.m.
EMAIL: .(JavaScript must be enabled to view this email address)

Fairfax Water
CALL: (703) 698-5800 (TTY 711), Monday-Friday, 8 a.m. - 6 p.m.
EMAIL: .(JavaScript must be enabled to view this email address)

Loudoun Water
CALL: (571) 291-7880, Monday-Friday, 8 a.m. - 5 p.m.
EMAIL: .(JavaScript must be enabled to view this email address)

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